BYO vs Hosted Feedback
Feedback has its own ladder, not Importer's single $19.99 production tier. Pick the storage model that matches your risk and ops appetite, then match publishable keys and entitlements.
| Mode | Price | What Bootstrapware stores |
|---|---|---|
| Local / demo | Free forever | Nothing, createLocalAdapter |
| BYO | $9.99 / workspace / mo | Board config only. You implement a FeedbackAdapter; posts stay on your backend. |
| Hosted | $19.99 / workspace / mo | Config + posts + votes (plain text). You moderate in the dashboard. |
Live entitlements
| Call | Requirement |
|---|---|
Test keys (bsw_test_*) | No paid Feedback entitlement |
| Live config fetch | BYO ($9.99) or Hosted ($19.99) |
| Live Hosted posts / votes | Hosted ($19.99) only |
Publishing a board stores config. It does not skip live entitlement checks. Stack discount (2nd product 25% off that product's list, 3rd+ 35%) is company-wide, see pricing.
When to choose BYO
- You already have (or want) posts in your database.
- Compliance prefers customer-owned content.
- You will wire your own notifications and moderation tooling.
Implement listPosts / createPost / vote / unvote. Bootstrapware webhooks for posts do not fire for your store.
When to choose Hosted
- You want the inbox, status changes, archive/merge without building storage.
- You accept plain-text storage and customer moderation responsibility.
- You want
feedback.post_createdandfeedback.status_changedwebhooks.
Cancel Hosted: writes freeze immediately; dashboard JSON export for 30 days; then Hosted posts/votes are deleted.
Resolve order
- If
adapteris passed → use it (BYO or local). - Else if
boardIdandpublishableKeyare set → Hosted. - Else →
createLocalAdapter.
More detail: Modes.
Related: Modes · Adapter · Environments · Own your API · Privacy · Pricing